At Cloinex, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
- Eligibility for Refunds
Items must be returned within 7 days of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
Proof of purchase is required to process a refund.
- Refund Process
To initiate a refund, contact us at support@cloinex.com with your order details.
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days to the original payment method.
- Late or Missing Refunds
If you haven’t received your refund, check your bank account or contact your payment provider.
Processing times may vary depending on the payment method used.
If you still have issues, contact us at support@cloinex.com.
- Exchanges
We only replace items if they are defective or damaged upon delivery.
We can not exchange If the item does not have any issue.
- Shipping Returns
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
- Contact Us
If you have any questions about our Refund Policy, please reach out to us:
Email: support@cloinex.com
Phone: 9953374874
Thank you for shopping with Cloinex!